About the Role
You would take room bookings and give guests the keys to their room when they arrive. You’d explain about the hotel’s facilities and services like where breakfast is served or when the gym is open.
You need to be friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure.
Deal with bookings by phone, email, letter, fax or face-to-face
Complete the procedures when guests arrive and leave
Allocate rooms and give the keys to guests
Tell guests about hotel facilities and services
Take, and pass on, messages to guests
Deal with special requests from guests, like booking theatre tickets or storing valuable items
Provide information about the surrounding area
Prepare bills and take payments
Deal with complaints or problems
In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date.
You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts).
Minimum qualifications and skills
Any qualification or equivalent practical experience
Clear, fluent English speaker
Respecting and reliable
Attention to detail
Eligibility to work in the UK
Qualifications and experience that show industry knowledge, customer service skills and administrative/ICT skills
Knowledge of a foreign language