About the Role
You would make sure that passengers and their luggage get on to the right aeroplane safely and on time. You'd reassure anxious passengers and explain the procedures to people who are not used to flying. It would be important to be calm and patient with people who are annoyed or upset after a tiring or delayed journey.
Usually you'd work for an airline, or for a ground services agent on behalf of an airline.
Deal with passenger enquiries about flight departures and arrivals
Check passengers in to their flight
Give seat numbers
Provide boarding passes and luggage labels
Tell passengers about luggage restrictions
Weigh baggage and collect any excess weight charges
Take care of unaccompanied children and people with special needs
Calm and reassure nervous passengers
You may sometimes help passengers through immigration and customs, or escort passengers who have flight connections. You could also specialise in different areas of airport work, such as computer control.
Minimum qualifications and skills
Experience in customer service
Clear, fluent English speaker
Cooperating, empathising and respecting
Attention to detail
Eligibility to work in the UK
The ability to speak a second language may be useful
Qualifications and experience that show helping customers and an interest in travel, tourism or hospitality
Communication and language qualifications
Qualifications which demonstrate good IT skills