About the Role
You would give passengers in the airport accurate information about flights and schedules. You'd provide clear directions so they can find their way around the airport.
You'd help people with information about changes to flights, including passengers who may be impatient or angry after a tiring journey or delays.
Give out information about flights and airport services
Direct passengers to find their way around the airport, for example, to send them to the right departure gate
Answer telephone enquiries
Make announcements on the public address system
Update and monitor the computerised flight information system
Most of your time would be spent at the information desk in the main concourse, working as part of a small team.
In smaller airports you may also exchange foreign currency, book hotels and car hire and deal with lost property.
Minimum qualifications and skills
Any qualifications and experience that demonstrate helping customers and an interest in travel, tourism or hospitality
Clear, fluent English speaker
Cooperating, empathising and respecting
Attention to detail
Eligibility to work in the UK
National Certificate in International travel with Airport Ground Operations
Qualifications and experience that show helping customers and an interest in travel, tourism or hospitality
Communication and language qualifications