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Call Centre Operator

Birmingham, UK

Full Time

Level 3 and above

About the Role

You would answer people’s questions, give them advice and sort out their problems by phone and email.

You’d help customers with clear, friendly advice and information. Sometimes you’d help them complete a task such as pay a bill or buy a product which they may find confusing or difficult.

You would:

  • Deal with customer orders

  • Handle credit and debit card payments

  • Answer enquiries

  • Respond to complaints

With experience, you could mentor and train staff and check calls to ensure customers get a good service.


Minimum qualifications and skills


  • Any qualifications levels 3 to 6 or equivalent practical experience

  • Clear, fluent English speaker

  • Positive attitude

  • Cooperating, respecting and empathising

  • Attention to detail

  • Eligibility to work in the UK


  • Qualifications and experience that demonstrate administrative and IT skills, a good telephone manner and customer service skills

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