About the Role
You would answer people’s questions, give them advice and sort out their problems by phone and email.
You’d help customers with clear, friendly advice and information. Sometimes you’d help them complete a task such as pay a bill or buy a product which they may find confusing or difficult.
Deal with customer orders
Handle credit and debit card payments
Respond to complaints
With experience, you could mentor and train staff and check calls to ensure customers get a good service.
Minimum qualifications and skills
Any qualifications levels 3 to 6 or equivalent practical experience
Clear, fluent English speaker
Cooperating, respecting and empathising
Attention to detail
Eligibility to work in the UK
Qualifications and experience that demonstrate administrative and IT skills, a good telephone manner and customer service skills