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London, UK

Full Time

Level 3 and above

About the Role

You would care for people who need support with daily activities like dressing, shopping and housework. This could include children, people with physical or learning disabilities, older people or families.

The aim of this level of support is to enable clients to remain at home with as much independence as possible and to support the clients in achieving a good quality of life and improving their life outcomes. Clients’ personal preferences must be respected at all times.

Level 1 Clients – Domestic and Social Assistance 

  • To assist clients who need help with domestic duties such as dusting, vacuuming, bed making, laundry and ironing

  • To assist with household duties such as menu planning, meal preparation for clients and their visitors, looking after household pets (feeding and walking), household plants etc.

  • To assist clients with financial matters and money management including shopping, pension collection, payment of bills on behalf of the clients etc 

  • To assist clients with correspondence, arrangements for outings and visitors 

  • Driving duties and assisting the clients in using public transport

  • Attending social outings with clients such as places of worship, regular clubs, visiting family, friends etc

Level 2 Clients – Domestic and Personal Care 

  • To assist clients who need help with dressing, undressing, washing, bathing, hair care, shaving, oral hygiene etc

  • To assist clients with toilet functions – ie. using the toilet or commode, emptying and cleansing the commode

  • To assist the clients with prescribed, dossetted medication only

  • To undertake health care tasks under the direction of a health care professional

  • To assist clients with mobilising and transferring

  • To give support to the family and other carers

  • To assist in looking after pets e.g. feeding and walking 

Level 3 Clients – Domestic and Full Personal Care 

  • To renew and/or empty catheter bags using clean, careful techniques

  • To assist clients with full toilet care including incontinence 

  • Providing post operative care following elective surgery 

  • Providing preventative pressure area care 

  • Caring for clients who may have a slight degree of memory loss

  • Responding to night calls for care needs 

Level 4 Clients – Complex Care 

  • Caring for clients who are terminally ill, who suffer from periods of frustration, profound dementia and memory loss

  • Providing pressure area care for immobile clients 

  • Providing post operative care following major surgery Working Relationships 

  • To work together with OPC care management and other carers in maintaining standards in accordance with the philosophy of care 

  • To report developments, significant incidents or noticeable changes in health, behaviour or circumstances of the clients to the Care Manager 

  • To attend any training deemed appropriate for the role Paperwork and participate in reviews, staff and forum meetings as required  

  • To record services provided on the clients’ records when requested 

  • To maintain confidentiality of clients and colleagues at all times 

  • To report any breaches of confidentiality to the Care Manager 

  • Adhering to company policies and procedures at all times Health and Safety 

  • To use all equipment provided safely when providing care e.g. hoists and other manual handling aids as dictated in the client’s individual risk assessment  

  • Ensure that all client paperwork is completed in line with requirements and returned to the office  

  • To identify personal training and development needs and to participate in the staff personal development programme 

The post holder will be expected to adopt a flexible attitude to the duties which may be varied (after discussion), subject to the needs of the clients and in keeping with the general profile of the role.


Minimum qualifications and skills


  • Bachelor's degree or equivalent practical experience

  • Clear, fluent English speaker

  • Ability to work in different areas

  • Friendly, positive and outgoing person

  • Caring and reliable

  • Eligibility to work in the UK

  • DBS covered/References


  • NVQ Level 2 in Care (working towards or achieved)

  • GCSE English Language and Mathematics or an equivalent recognised qualification

  • Health & Safety Qualification

  • Basic Food Hygiene Certificate

  • Experience of working 1 to 1 with an elderly or dependent client

  • Experience of domiciliary care obtained either in the employee's own household, in voluntary work or in paid employment

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