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Counter Service Assistant

Birmingham, UK

Full Time

Level 3 and above

About the Role

You’d make customers feel welcome and deal with their orders correctly and quickly, including when it is very busy and there are lots of customers to serve.

You’d need to work according to health and safety practices, for example, making sure you handle raw and cooked foods safely.

You would:

  • Serve food and drinks

  • Advise customers about ingredients and the menu

  • Keep eating and serving areas clean and tidy

  • Operate vending machines such as coffee-makers

  • Refill hot food containers and self-serve stations

  • Clear tables, wash dishes and do other cleaning

  • Operate the till - take cash and card payments and give out change and receipts

  • Respond to customer enquiries, comments and complaints


Minimum qualifications and skills


  • Any qualification or equivalent practical experience

  • Positive attitude

  • Clear, fluent English speaking

  • Cooperating and respecting

  • Working with numbers

  • Eligibility to work in the UK


  • Qualifications and experience that show some knowledge of health and hygiene and customer service skills

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