About the Role
You would help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.
You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.
You could deal with customers face-to-face, or you might help them over the phone or by email.
Answer customer enquiries or put them in touch with the right department
Give information and help to solve problems
Sell products or take orders
Arrange services for customers, such as book tickets or set up insurance policies
Handle complaints and pass them on to a manager if required
Enter customer information onto a computer database
Take payment for goods or services
Minimum qualifications and skills
Any qualification or equivalent practical experience
Clear, fluent English speaking
Cooperating, empathising and respecting
Attention to detail
Eligibility to work in the UK
Qualifications and experience that demonstrate customer service skills, keyboard skills and good telephone manner