top of page

Customer Service Adviser

Birmingham, UK

Part Time

Level 3 and above

About the Role

You would help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.

You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.

You could deal with customers face-to-face, or you might help them over the phone or by email.

You would:

  • Answer customer enquiries or put them in touch with the right department

  • Give information and help to solve problems

  • Sell products or take orders

  • Arrange services for customers, such as book tickets or set up insurance policies

  • Handle complaints and pass them on to a manager if required

  • Enter customer information onto a computer database

  • Take payment for goods or services

  • Give refunds


Minimum qualifications and skills


  • Any qualification or equivalent practical experience

  • Clear, fluent English speaking

  • Cooperating, empathising and respecting

  • Building relationships

  • Attention to detail

  • Problem solving

  • Eligibility to work in the UK


  • Qualifications and experience that demonstrate customer service skills, keyboard skills and good telephone manner

bottom of page