Resident Liaison Officer

To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.

Key Responsibilities:

• Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome

• To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.

• To deliver agreed targets within the service area, with support from Project Manager

• Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.

• Communicating with residents / client throughout works program

• To promote value for money and continuous improvement within the service area.

• Promote a safeguarding culture

• Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project

• Highlight any possible breaches of Health & Safety or unsafe working practices

• Liaise with the various sections within the project department to help improve KPI’s.

• Comply with the lone working procedure and ensure the Resident Liaison Officers are complying to our lone working procedure

• Good communication skills; must be able to communicate very confidently both verbally and in writing.