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Support Worker

London, UK

Full Time

Level 3 and above

About the Role

You would support people with learning disabilities and/or mental health challenges to have control over and choice about their lives and to contribute to the community as equal citizens.

You must demonstrate the right attitude to support people with learning difficulties and mental health challenges. We would prefer people with experience in a paid or voluntary capacity, but the right attitude is more important.

You would:

  • Get to know the people (i.e. people supported), what’s important to them and how they want to be supported so that they are in control of the support they get to maintain and develop skills with personal care, participation in day to day activities, health and well-being, education and employment

  • Ensure people are treated with dignity and respect at all times and their confidentiality is maintained

  • Give people information, in ways they can understand, so they can make decisions and be encouraged to have dreams and aspirations

  • Enable people to have a voice and be heard, whether they can speak or not and act on what they communicate

  • Help people to learn new things (if they want to) and work out what they could do (which might not have been done before) safely. Support them to take planned risks in their lives.

  • Teach people skills as part of a planned and structured skills teaching programme

  • Contribute to developing person centred plans for each person and to put these plans into action

  • Enable people to be a part of the community by supporting people to access appropriate services (leisure, health, work etc.)

  • Be professional when talking to friends, family and representatives from other organisations

  • Keep people supported to be safe and free from exploitation by ensuring that all regulators’ policies and procedures are adhered to at all times

  • Keep records and paperwork up to date and accurate. Keep electronic records and paperwork up to date and accurate

  • Receive regular, one to one supervision and an annual appraisal and undertake training as needed to meet the organisation requirements and other standards

  • Participate in team meetings, team days and any reviews as necessary

  • Drive vehicles of people we support and the service, where needed

  • To work flexibly including weekends, early mornings and late nights, and be responsive to

  • To work flexible hours, including weekends and sleep-ins/waking nights, and be responsive

A person-centred approach to working is essential. You must be adequately IT literate to be able to use the internet and to use emails for work related communication.


Minimum qualifications and skills


  • Communicate effectively and accurately in all situations, both verbally and in writing and have good IT & numeracy skills

  • Keen to learn & develop

  • Commitment to providing a quality service and be a positive role model to people

  • Numerate and literate in order to handle money and medication

  • DBS covered and references

  • Eligibility to work in the UK


  • Minimum of 1 year experience of working with people with learning difficulties and mental

  • Driving licence

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